Shipping

SHIPPING INFORMATION

  • We use a range of couriers including Australia Post.
  • All orders are dispatched every Wednesday and Friday, except if it falls on a Victorian public holiday.
  • Standard shipping: 3-5 business days, Express shipping 1-2 business days. All shipping times are estimates only. While we do our best to ensure all orders are shipped within the advertised timeframe, we do not take responsibility for delays caused by external circumstances such as extreme weather, public holidays, incorrect shipping details, property access or those caused by shipping carriers.
  • Customers are responsible for providing accurate and complete shipping information. We do not take responsibility for lost, returned or delayed orders due to incorrect or insufficient shipping details.
  • Shipping charges are not refundable.
  • We are not responsible for items damaged, lost or stolen due to negligence by postal or courier companies.

SHIPPING CHARGES

We charge a $14.95 flat-rate for Standard shipping and $20.95 for Express shipping. Your shipping charge includes all packing and handling fees and any applicable domestic taxes. We reserve the right to amend these rates at any time without notice.

TRACKING AND DELIVERY

All domestic Australian orders, including express shipping, include up-to-date tracking. You will be provided with an Australia Post tracking number once your order has shipped. Please note that tracking details may take up to 24hrs to update once Australia Post receives your order details. Please make sure you check your junk/spam folder.

If you are not available to receive delivery of your order, your parcel will be redirected to your nearest Australia Post collection office and a collection slip and/or notification email will be provided to you. Please note, you will be required to collect your parcel within 10 business days of receiving notice or your parcel will be returned to us and additional postage charges may be incurred.

An additional shipping charge will be incurred for any orders returned to us due to incorrect postage details or failure to collect.

Authority to Leave

When this option is selected, your order will be left in a safe place if no one is at home.  Please note Pets Of The Homeless cannot be held responsible for lost or damaged orders after they have been delivered. 

UNCLAIMED ORDERS

If your order is returned to us due to incorrect shipping details or because the parcel is unclaimed, you will be charged an additional postage fee, plus any return charges. Please ensure you provide accurate email and phone contact details so the carrier can notify you of unclaimed parcels.

Please note, Australia Post has recently reduced unclaimed parcel deadlines to 10 business days. If you receive a delivery notice from Australia Post please ensure you collect your parcel or make other arrangements to avoid your order being returned to us.

PRE-ORDER ITEMS

Pre-order products will not ship until after the advertised release date.

Orders with multiple items that include a pre-order product will ship only once all items within the order are available.  Please note, we are unable to part-ship orders. If you would like to purchase other items and have them shipped ahead of the pre-order product, please order these products separately.

All pre-order release dates are estimates only from the supplier and may be adjusted without notice.